According to the latest J.D. Power and Associates 2009 Germany VOSS Study, Mercedes-Benz ranks best among the premium brands in the “Service Satisfaction” category. In total, 16,283 drivers in Germany were polled, during which they were asked to evaluate service consultant friendliness, service facility conditions, and the thoroughness of work performed. After tallying the results, Mercedes ranked first among premium brands, and fourth overall.
According to Dr. Klaus Maier, Executive Vice President Sales and Marketing Mercedes-Benz Cars: “We’re very pleased with our good performance in this informative study. The result shows us that customers really appreciate the commitment our people bring to the job every day, as well as our staff’s ongoing enthusiasm for the Mercedes-Benz brand and our long term-oriented quality concept.”
