Going through our inbox this morning, a reader by the name of Will tipped us off to a video posted on Wise Bread, one which provides an amusing look at a Mercedes dealer which attempted to, either directly or indirectly, screw a customer.

It's a seven minute video, so if you don't have time to watch it, I'll give you a quick summary.  A Mercedes owner was having trouble with his moonroof, so he took it to a Mercedes dealership for a repair estimate.  The dealership informed said Mercedes owner he needed a new frame, etc., and that the cost would be about $6,500.  Owner then took his Mercedes to another repair shop, after which he was informed that a small stone lodged in the moonroof was the cause of the malfunction, a repair which was carried out with the help of a tweezers at the cost of $143.

Owner then went back to the original Mercedes dealership to confront the service department about the issue, an event which was captured on tape.

In the end, the owner never really resolved the issue with the dealership, other than saving himself a little over $6,000. The moral of the story, however, is a good one: it's always wise to get a second opinion.

As much as I hate to say it, some Mercedes dealerships don't live up to their namesake.  Some Mercedes dealerships are fantastic, but in all honesty, some are terrible.  And I'm not just referring to service, I'm referring to the experience as a whole:  customer service... sales... everything.  It's an issue our readers consistently make us aware of, and as I tell them, it's not indicative of problems with the brand, it's indicative of a poorly-run dealership. 

If you have issues with a dealership, call MBUSA.  I assure you, when a dealership isn't up to par, they want to hear about it.  Will it likely get you anything in the short term?  No.  But at least your complaint will be heard by the company, and when others feel the same way, steps will be taken to correct the issues. 

Trust me.


P.S. - Many thanks to Will for the tip: we sincerely appreciate it.